SutexMach After-Sales Service Center

SutexMach’s Customer-First Approach

At SutexMach, we understand that each machine carries the expectations of our clients. Upholding the principle of "Customer First, Quality Paramount", we are committed to creating the industry's most reliable after-sales service system, providing exceptional support to the global textile sector.

1. Professional and Efficient Service

2. Comprehensive Equipment Maintenance and Technical Support

3. Continuous Improvement of Service Quality

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Comprehensive After-Sales Service Guarantee

Provide 24/7 technical support, maintenance, professional training and original parts supply to ensure worry-free operation of equipment.

Technical Support

Provide 7×24 hours online customer service, remote technical guidance and fault diagnosis.

Repair and Maintenance

Regular equipment inspection, on-site repair, emergency fault repair, and preventive maintenance plan.

Training Guidance

Professional technical training, equipment operation manual, video teaching and FAQ.

Accessories Supply

Original spare parts guarantee, fast response replacement and repair service.

Efficient After-Sales Process

SutexMach provides efficient and transparent technical support and maintenance services to the global textile industry.

Step1 Service Request

Customers submit service requests through online forms, emails, and phone calls.

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Step2 Quick Response

The customer service team contacts customers within 30 minutes after receiving the application.

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Step3 On-Site/Remote Support

Depending on the severity of the problem, arrange on-site service or remote diagnosis.

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Step4 Problem Solving

Professional engineers develop maintenance plans and follow up on implementation.

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Step5 Feedback and Follow-Up

Collect customer feedback after completing the service to ensure satisfaction and continuously optimize services.

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Our professional sales and technical teams provide 24/7 hours service. Our installation team can offer both online and on-site installation, troubleshooting guidance and training, resolving any operational issues promptly and supplying the necessary spare parts, earning high praise from both domestic and international customers.

After-sales FAQ and Equipment Maintenance Guide

It is recommended to perform a comprehensive maintenance every 6 months, and the specific cycle is adjusted according to the frequency of use and environment. Please contact technical support for a personalized solution.

The goal is to provide fast and efficient after-sales service, respond within 30 minutes, and arrange on-site or remote support within 24 hours. The response time may vary depending on the region and the urgency of the fault.

Calibrate according to the operating manual, perform the no-load trial operation and load test, monitor vibration, temperature, pressure, and other indicators, record data, and compare with standards. If necessary, ask engineers to provide on-site or remote guidance.

Comply with safety operating procedures, wear protective equipment, and ensure that electrical and mechanical connections meet standards. It is recommended that professional technicians install and conduct preliminary inspections to prevent safety hazards.

After debugging, a comprehensive functional verification is carried out, including the whole machine operation test and key parameter review. The technical team will provide on-site training for operators, explain operation, maintenance, and troubleshooting, and provide operation manuals and video tutorials.

Shutdown:
1. Turn off the machine to discharge impurities in the air pipe, check the air leakage of pneumatic components, and turn off the air source.
2. Clean the electric control box, power box, and moving parts, and check the looseness of the line (under power-off state).
3. Refer to the maintenance manual for maintenance when the maintenance period expires.
4. Loosen the tangential belt and record the position to extend the service life.
5. Keep the power on to prevent the electric control components from being damaged by moisture.
Startup:
1. Check each component and check the air leakage of the pneumatic components after ventilation.
2. Restore the tangential belt position, run the empty car from low speed to high speed, and check whether the machine operation and spindle speed are normal.

Shutdown:
1. Keep the power on to prevent the electronic control components from getting wet and keep the workshop dry.
2. Clean the inside of the front electrical box and the body electrical box, and use an air gun to clean the hairiness (avoid pointing the high-pressure air gun at the circuit board).
3. Remove yarn entanglement, hairiness, and foreign matter from all parts of the equipment, especially transmission parts, synchronous belts, bearings, etc.
4. Check for air leakage in pneumatic components and turn off the air source.
5. Check whether the circuit board, connectors, and wire ends are loose to avoid damage to the components after powering on.
6. Perform maintenance, check the bearing jamming, synchronous belt wear and cracking, etc., and replace damaged parts in time.
Startup:
1. Before starting the machine, carefully check all components, especially the transmission components for foreign matter.